Contact | TAMASHII WEB

Here you can find answers to questions frequently asked by customers about TAMASHII NATIONS.

■JAPAN: Product Inquiry

This varies depending on the product, so please contact the number listed on the package.; Inquiries regarding TAMASHII NATIONS STORE

Please check TAMASHII NATIONS STORE website.
here; Inquiries regarding CLUB TAMASHII MEMBERS

Please check CLUB TAMASHII MEMBERS website.
here; Inquiries regarding PREMIUM BANDAI

Please check PREMIUM BANDAI website.
here

■ ASIA

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

・Inquiries about TAMASHII NATIONS STORE SHANGHAI

You can check how to enter the store, limited item reservations, products for sale, and store events on the official account "Bandaitama TAMASHII NATIONS Official".
To access "Bandai Tamashi TAMASHII NATIONS Official", use the WeChat app and scan the QR code below.

Click here to download the WeChat app
https://www.wechat.com/

Download the "WeChat" app

*Only available in Island China.
*Depending on the content of the inquiry, it may take time to reply.

■US

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

Click here for supporthttps://www.bandai.com/

・Inquiries about shopping at PREMIUM BANDAI (United States)

Submit a request – User's Guide:https://pbandai.zendesk.com/hc/en-us/requests/new

User's Guide:https://pbandai.zendesk.com/hc/en-us

■ EU

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

■LATAM＋

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

Japan

ASIA

LATAM+

Attention

Images are for illustrative purposes only.
Products may differ slightly from the images and illustrations shown.
Please note that products that have been on the market for some time may no longer be produced or sold.
Information on this website, such as product names, release dates, and prices, is subject to change.
Product release dates refer to their original release date in Japan. If you are looking for release dates outside Japan, please check with a store in your region.
If you cannot find information about the status of a product, please inquire with your local retailer.
This website includes Tamashii Web Shop products shipped after July 2012.
Note that some products sold by TAMASHII NATIONS will not be listed on this website.
This site lists previously released products with the new tax rate (10%) that would apply if purchased in stores today.
Please note that the listed price may differ from the initial release price (which applied the previous tax rate).
The price listed reflects the manufacturer's suggested retail price including consumption tax.
The price on Tamashii Web Shop reflects the retail price including consumption tax.
The "Buy Now" button that appears when a Tamashii Web Shop item is available for purchase is a service that allows you to add the desired item directly to the Premium Bandai cart. It may not function due to Premium Bandai maintenance or your device settings.
If Premium Bandai experiences heavy traffic, pages on the website, as well as the "Buy Now" button, may not display properly. If this happens, please try again later.
If you are using an iPhone, the "Buy Now" button may not work for you outside of Japan. Turning off "Prevent tracking beyond this site" in your browser settings may remedy the situation.