Here you can find answers to questions frequently asked by customers about TAMASHII NATIONS.

■JAPAN

Product Inquiry

This varies depending on the product, so please contact the number listed on the package.

Inquiries regarding TAMASHII NATIONS STORE

Please check TAMASHII NATIONS STORE website.
here

Inquiries regarding CLUB TAMASHII MEMBERS

Please check CLUB TAMASHII MEMBERS website.
here

Inquiries regarding PREMIUM BANDAI

Please check PREMIUM BANDAI website.
here

■ ASIA

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

・Inquiries about shopping at PREMIUM BANDAI (Hong Kong S.A.R)

Submission Request – Instruction Manual:https://hk-pbandai.zendesk.com/hc/zh-tw/requests/new

Instruction manual:https://hk-pbandai.zendesk.com/hc/zh-tw

・Inquiries about shopping at PREMIUM BANDAI (Taiwan)

Submission Request – Instruction Manual:https://tw-pbandai.zendesk.com/hc/zh-tw/requests/new

Instruction manual:https://tw-pbandai.zendesk.com/hc/zh-tw

・Inquiries about shopping at PREMIUM BANDAI (Singapore)

Submit a request – User's Guide:https://sg-pbandai.zendesk.com/hc/en-us/requests/new

User's Guide:https://sg-pbandai.zendesk.com/hc/en-us

・Inquiries about TAMASHII NATIONS STORE SHANGHAI

You can check how to enter the store, limited item reservations, products for sale, and store events on the official account "Bandaitama TAMASHII NATIONS Official".
To access "Bandai Tamashi TAMASHII NATIONS Official", use the WeChat app and scan the QR code below.

Click here to download the WeChat app
https://www.wechat.com/

Download the "WeChat" app

*Only available in Island China.
*Depending on the content of the inquiry, it may take time to reply.

■US

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

Click here for supporthttps://www.bandai.com/

・Inquiries about shopping at PREMIUM BANDAI (United States)

Submit a request – User's Guide:https://pbandai.zendesk.com/hc/en-us/requests/new

User's Guide:https://pbandai.zendesk.com/hc/en-us

■ EU

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.

■LATAM＋

·Inquiries about the product

The contact information differs depending on the product.

Please contact the contact information listed on the product package.