Q1.

Can I eat or drink in the venue?

A1.

Please refrain from eating and drinking indoors. It may be troublesome for customers around you.

Q2.

Can I bring a drink, such as a bottle of water or a plastic bottle?

A2.

Bringing in is possible, but please refrain from eating and drinking indoors.

Q3.

Can I smoke in the venue?

A3.

In the event venue will be a non-smoking altogether. Please use the smoking area of ​​the facility.

Q4.

Is there a cloak at the venue?

A4.

We do not prepare cloakroom and luggage storage place. Please manage your baggage at your own risk.

Q5.

Is there a toilet in the venue?

A5.

There is no toilet available within the event venue. Please use the toilet in the facility.

Q6.

Can I bring a camera?

A6.

Bringing in the camera, shooting is possible, but bringing in special equipment (such as infrared camera) and large equipment that is troublesome to the surroundings is prohibited. Besides the media (news coverage etc), you can not bring in a large monopod, tripod or stepladder.

Q7.

Can I use mobile phones in the venue?

A7.

Please refrain from making calls by mobile phones and smartphones in the hall as trouble for other customers.

Q8.

Is it possible to enter preschool children?

A8.

Please be sure to enter the room after accompanied by a guardian. You can not pass the entrance privilege.

Q9.

Is there anything prohibited to bring in?

A9.

We can not bring in dangerous goods or things prohibited by law. You can not bring a stroller in the indoor venue.
※ Storage place of the strollers is not prepared, so please be forewarned.

Q.10

Is it possible to enter with a pet?

A.10

Entrance with animals can not be done (except assistance dogs etc).

Q.11

Is there a parking lot?

A.11

Private parking lot is not provided. Please use nearby parking lot. We do not offer preferential treatment of parking lot in the neighborhood, so please understand in advance.

Q.12

Can I arrange for events from the previous day?

A.12

Because of the convenience of the venue and the inconvenience of the neighborhood, you can not arrange it on the night before the day before and early in the morning.
※ Please keep in mind that there is a possibility that a penalty will occur if you can not keep it.

Q.13

Can I re-enter?

A.13

Entrance and exit is free event. You can enter again once you leave.

Q.14

What does "Display only (Display only)" in the exhibition at the venue mean?

A.14

A Display only is a prototype specially made for the exhibition. It is not a prototype of a product that has been decided to be released.

Q.15

Although I wanted but the goods that I missed buying are displayed, can you sell it?

A.15

We are very sorry, we can not sell exhibits.

Q.16

I would like to talk about products that have already been released and products that are handled by Tamashii web shop.

A.16

We can not answer any inquiries / opinions or comments other than the contents of this event in the hall.

For product inquiries
バンダイお客様相談センター　ナビダイヤル 0570-041-101
● pm Hours 10 am to 17 (excluding holidays, the summer and winter holidays)
If the navi dial is not connected, or if you use PHS, IP phone etc.04-7146-0371Please call me.

Q.17

How can I get an admission benefit?

A.17

We will hand over to the entrance to the indoor venue on first come, first served basis. Pictures can not be selected.

Q.18

How can I get the `` MARVEL-drawn TAMASHII NATIONS-limited famous general comic ''?

A.18

It will be given to those who present their CLUB TAMASHII MEMBERS My Page at the "CLUB TAMASHII MEMBERS" corner in the event venue on a first-come, first-served basis.
※ The delivery of the comic is limited to 1 book per person. ※ As soon as each day is gone

Q.19

How can I get "Pacific Rim: Uprising x MAZINGER Z / INFINITY Collaboration Art Postcard"?

A.19

In the TOHO Cinemas Shibuya, we will hand over to Yamada Denki LABI Shibuya 1F shop front special corner for those who responded to the semi-ticket or "event raising" of "Pacific · Rim: Uprising" screened during the event period .
※ As soon as each day is gone

Q.20

Do you want to hear about "Pacific / Rim: Uprising" screenings

A.20

For special screenings and ticket sales, please contact the theater

Q.21

Where can I get drink half-price coupons that can be used at "American Café (Kitchen Car)"

A.21

Receipts for purchases of TAMASHII NATIONS products at Yamada Denki LABI Shibuya can be exchanged for coupons at the special corner on the 1st floor.

Q.22

Can I take a picture of the stage?

A.22

Please do not shoot or record the stage. The state of part of the stage will be delivered at a later date.

Q.23

Can I ask questions to the performers on stage?

A.23

Questions within this section are not allowed.

Q.24

I'd like to talk about the products that I sell at "American Café".

A.24

Please contact '' Work Store · Tokyo Dew Co., Ltd. ', the original company of' Ameikomi Cafe '.

【Contact】
Email:neo@w-tokyodo.com
電話：03-3737-3000
※ For information on coasters of benefits, please contact Bandai Customer Support Center

Q.25

Where can I have the coasters

A.25

We will hand over to you who purchased two original drinks at "American Café" on first come, first served.
※ As soon as each day gets lost ※ The picture can not be chosen.

Regarding sales

Q.1

Can I use credit cards or electronic money at the retail section?

A.1

Cash and credit cards are accepted.
※ For details please see the credit FAQ page
"American café cafe (kitchen car)" is only available for cash.

Q.2

What is required for purchase?

A.2

There is nothing to prepare in advance. Please purchase after purchasing the desired item at the cashier on the day.
There is a possibility to be changed depending on the situation of the day ※. Please check the information inside the hall before purchasing.

Q.3

Can I always buy an event holding commemoration item if I go to the venue?

A.3

As soon as we reach the sales schedule for each day, sales for that day will end. Please note.
(※ The holding commemorative items are prepared for each day during the event period, but we do not take any measures such as reserve or reservation.

Q.4

Where can I get a receipt?

A.4

Only in case of cash payment, receipt will be issued at the cash register at the time of purchase.
※ Reissue is not possible.
* Credit settlement can not be issued.
* Receipt issue after accounting is not received.

Q.5

Is it possible to buy an event holding commemoration item here only?

A.5

After the event, we plan to sell on a first-come-first-served basis at "Tamashii web shop" on Bandai's official shopping site, PREMIUM BANDAI. The reception start date will be announced on "TAMASHII WEB", "Tamashii web shop", etc.

Q.6

Please tell me the number of event selling commemorative items sold.

A.6

We can not answer inquiries about the number of sales during the period and each day. Please note.

Q.7

I would like you to sell the exhibited ● ●

A.7

Please confirm at the event venue sales product at the merchandise sales section. We do not sell products that do not have handling in the merchandise sales section.

Q.8

Are purchaser benefits available?

A.8

Purchasers of either of the two commemorative products "S.H.Figuarts Iron Man Mark 3 -Blue Stealth Color-" and "S.H.Figuarts C-3PO (The Force Awakens)" will receive a "Special Event Only Shopper".
※ lasts each day preparation number, distribution will be taken as the end.
※ The handover of benefits will be 1 person per person.

Q.9

Is the numbered ticket distributed?

A.9

It may be distributed depending on the status of the queue. Please check the information on the venue on the day.

Q.10

Can I CLUB TAMASHII MEMBERS miles after checkout?

A.10

It can not be granted after accounting.

Q.11

Can I return it?

A.11

Returned goods can not be performed. For product defects, please contact the Customer Center.

【About credit card payment】

Q.1

What brands can be used?

A.1

■ Credit card: VISA, Master Card 2 brands.

Q.2

How many times can I pay?

A.2

It will be only lump-sum payment.

Q.3

Could you handle it at all cashiers?

A.3

We are preparing credit-cash registers.
Please follow the guidance of the agent before the cash register. The waiting queue is the same as cash payment.

Q.4

Can I pay in combination with cash?

A.4

I am sorry but we do not correspond.

Q.5

Can I use gift certificates?

A.5

We are sorry, but we can not use it including gift certificate issued by credit card company.

Q.6

How much can you use credit card payment?

A.6

You can use it from the purchase of one event commemorative event commemoration item.

Q.7

Is there a card settlement fee?

A.7

It does not cost.