The event has ended. Thank you very much for coming!
*This event and all products shown at this event are for ages 15 and up.
*Visitors under the age of 15 must be accompanied by a parent or guardian to enter the event.
※ The holding commemorative items can not be purchased by customers under the age of 15 even though they are accompanied by parents.
*Event sponsors and venue cannot be held accountable for any accidents, thefts, or similar incidents that occur on or off the event premises.
*Due to venue regulations and to avoid bothering local residents, lining up for the event on the preceding day or early in the morning is strictly prohibited.
*Depending on event attendance, limits may be placed on the number of people allowed inside the event, and the event may begin/end early.
*Event content is subject to change or cancellation without prior notice.
*Event precautions are subject to change without prior notice.
Q1. Can I drink at the venue?
A1. Please refrain from eating and drinking in the hall.
Q2. Such as water bottles and plastic bottles, Can you bring a drink?
A2. Bringing is possible, but your beverages at the venue please refrain.
Q3. Can I smoke in the venue?
A3. Inside the venue will be totally non smoking. (Including heating type smoking devices etc.)
Chiyoda-ku, ※ is the street smoking ban. Please note that you can not even smoke in the entrance waiting column.
Q4. Do you have a cloak to the venue?
A4. Storage location of the cloak and luggage are not available.
Customers of baggage, thank you to management at your own risk.
Q5. Do you have a toilet in the hall?
A5. In the hall, toilet, which can be if you use does not have.
Q6. Can I use a mobile phone within the venue?
A6. Please refrain from using mobile phones and mobile communication devices (calls) within the venue as it may be a nuisance to the customers around you. Thank you for your understanding and cooperation.
Q7. Are there any items that can not be brought in?
A7. We can not bring in dangerous goods or items prohibited by law.
Also, we can not bring in things that hinder the exhibition and operation of the event.
Q8. Can I bring in a stroller?
A8. There is no preparation for stroller storage. Please speak to the staff near you.
Q9. Can I enter with pets?
A9. You can not enter with your animals. (Excluding welfare nursing dogs.)
Q10. Is there a parking lot?
A10. There is no parking available. Please use the nearby parking lot.
Also, there is no courtesy service for the nearby parking lot. Please note.
Q11. Can I join the event the day before?
A11. We will not be able to line up the day before and the early morning of the day, as it will bother the venue and the neighborhood.
※ If you can not keep it, please be aware that penalties may occur.
Q12. I would like to talk about released products, products handled by Tamashii web shop, and sales methods.
A12. We are very sorry, but we do not accept inquiries, comments, etc. other than the contents of this event at the venue.
Do not apply Please contact our Customer Service Center Navi Dial (0570-078-001) for individual questions etc.
Reception hours 10 am - 5 pm (except Saturdays, Sundays, holidays, summer and winter holidays)
In addition, BANDAI SPIRITS customer support site (https://support.bandaispirits.co.jp/) We also accept inquiries via e-mail.
Q13. What does "Display Only" in the Display only at the venue mean?
A13. A Display only is a prototype specially made for the exhibition.
Since it is not a prototype of the product whose release is decided, details of "release time", "sale price", etc. are undecided.
Q14. I wanted to display a product that I missed but missed, but would you like me to sell it?
A14. We are very sorry, but we can not sell the exhibits regardless of prototype or released products.
* In principle, you can shoot and publish photos and movies that show only the exhibits.
* Publication of video / music on the Internet may be a copyright infringement.
※ Please be aware that taking photos without permission from other customers or staff can be a nuisance.
※ If the photos and videos taken by the person (such as uploading them on the Internet) are made public without permission, there is a risk of infringing privacy and portrait rights.
※ Please refrain from the way of shooting which will be inconvenient to other customers.
Examples of annoying behavior※ If you are in trouble with a third party due to photography or photographs taken, etc., you will be resolved with your own responsibility and expenses, and if you damage us, you will be compensated for the damages. .
There is a limit to the number of items prepared. It will end as soon as the number of preparations is reached.
There is a possibility that we will accept your order again after we have closed it once.
The purchase method of the commemorative items will be "pre-purchase and reception at the venue" and "lottery sale at the venue on the day".
Also, after the event, we plan to sell orders at "Tamashii web shop" in PREMIUM BANDAI.
Even with regard to later sales, the number of products ready is limited. We will end as soon as we reach the number of preparations
Details will be published one after another in "The TAMASHII WEB", "The Tamashii web shop", etc.
* There is a limit to the number of products prepared. We will stop accepting orders when the number of preparations is reached.
Once you have closed the registration, you may receive your order again.
* If you purchase up to 2 pieces for the first order, you can not purchase the item after the second time.
* The above information is as of April 9th.
* Payment is fully prepaid.
* In principle, cancellation or change after settlement can not be made. Please note.
The settlement method is only "credit card settlement (prepayment)", "WEB convenience store settlement (prepayment)", "Payee settlement (prepayment)" only. For details of "WEB convenience store payment (prepayment)" "Payee settlement (prepayment)" please confirm from the following.
* In order to receive pre-purchased products, it is necessary to present a "two-dimensional code for receiving" displayed on one mobile terminal (including smartphones and tablets). Please note that products can not be received with two-dimensional codes such as print and capture screens.
* There is no schedule of delivery at a later date. Please make an application only for those who can visit.
* On the day, we may ask you to confirm the identity at the venue.
Please bring your identity card (driver's license, health insurance card, passport, My number card, residence card etc) that can confirm your name and birth date.
* On some days of the day, we may have to wait.
* You will receive the product once at a time, in one package. We can not receive it by dividing it into multiple times.
* If you do not receive it, your order will be canceled from late June 2019.
* In case of cancellation, refund will be made with the total amount of the order minus the cancellation fee of 570 yen(actual cost).
Details will be notified separately by e-mail or telephone to the target person after the event ends, so please be sure to confirm the content.
* If you place an order to commemorate the event event multiple times and you cancel, the cancellation fee for 570 yen x order frequency will be incurred. Please note.
*If we are unable to contact you regarding the refund procedure, after a certain period of time has passed, we may issue PREMIUM BANDAI Points equivalent to the purchase price of the product, and exchange it for a refund.
* Purchase rights can not be transferred.
* Customers are responsible for communication expenses incurred during registration and use.
* As regards troubles such as lost after delivery, organizers / venues can not assume any responsibility, so please be aware in advance.
* Please understand that we can not answer inquiries on the number of sales.
* Customers under the age of 15 can not purchase or accept merchandise. Please note.
* The above information is as of April 9, 2019.
TAMASHII NATIONS reception desk
Email:club@tamashiinations.com
Phone: 098-993-6093 (Registration 10 o'clock-17 o'clock)
*If you have difficulty making a call, please contact us by email.
※ In the case of inquiry by e-mail, depending on the content, it may take several days until your reply.
PREMIUM BANDAI Inquiry Desk
http://faq.p-bandai.jp/
Please check the details from the following page.
Q16. What do you need to buy?
A16.You will need a "two-dimensional code for receiving" that will be issued in mid-June on PREMIUM BANDAI 's My Page, and a mobile device (including smartphones and tablets) to display it. We may need to verify your identity, so please bring an identification card (driver's license, health insurance card, passport, My Number card, residence card, etc.) that can confirm your name and date of birth.
Q17. Can I get a receipt?
A17. In the case of "WEB convenience store payment (prepayment)", it will be issued at the window where you pay.
※ If you wish to issue with an address other than the person who ordered, we will reissue at the counter.
For details, please check from here.
In the case of payment with "credit settlement (prepayment)" "payment settlement (prepayment)", there is no issue of receipt.
On the day, receipts can not be issued at the venue.
Q18. I purchased in advance, but I would like it to be delivered on the day as it is not convenient.
A18. There is no delivery service. Please receive at the venue during the show.
Q19. If I go to the venue on the day, can I always receive it?
A19. If advance purchase and settlement are completed, you can always receive it during opening hours.
Depending on the time zone you may have to wait.
Q20. Can I cancel my order because I can not go on the day?
A20. After payment is complete, cancellation / change of order contents will not be accepted. Please note.
Q21. Can I present two-dimensional code with feature phone?
A21. I can not.
If you do not have a mobile phone other than the feature phone, we will respond individually at the special counter in the vending site on the day.
Please bring the ID and password required to log in to PREMIUM BANDAI.
Q22. Can I present two-dimensional code on a laptop computer?
A22. Depending on the model, 2D code reader may not be able to read.
Customers who have difficulty preparing smartphones and tablets,
On that day, we will respond individually at a special counter inside the vending site.
Please bring ID and password necessary for login.
About the "Digital Stamp Rally"
● To participate in the stamp rally, CLUB TAMASHII MEMBERS (CTM) membership registration (free of charge) and a mobile terminal with GPS function are required.
※ CTM does not support feature phones.
※ Please confirm from the official site about CTM.
CLUB TAMASHII MEMBERS official websitehttps://club.tamashii.jp/
※ Please contact each maker about GPS function, operation of portable terminal you have.
※ In rare cases, there may be a site display error at the terminal or browser origin. In that case, please understand that you can not participate.
* When reading a two-dimensional code, log in to CTM on your mobile terminal, and then turn on the GPS function (location information) from the terminal settings.
*Details of the digital stamp rally cannot be provided at event venues and shops with two-dimensional codes, except for TAMASHII NATIONS TOKYO.
For details, please check the event official website or contact the staff at the event venue TAMASHII NATIONS TOKYO.
* Participation during the event period is one per person.
* There is no later grant of soul miles due to loading errors etc. Please note.
* Event venues and opening hours of each store are different. Please check at each store for the opening hours of the day.
■ "Preview Night"
● To apply for "Preview Night", you must be a member of the Ocean Stage of CLUB TAMASHII MEMBERS or higher at the time of application.
* The right to win the "Preview Night" can not be transferred.
* When entering the venue, you will be required to confirm your identity by means of an identification card (driver's license, health insurance card, student card, passport, etc.) that allows you to check your name, date of birth and gender. Please be sure to apply for the person who you wish to attend.
* Details about the entry method (aggregate time, venue, notes on entry etc.) will be notified only to the winning customers at a later date.
● Winners will be announced after a careful lottery after the application period ends, and will be sent to the e-mail address of the "CLUB TAMASHII MEMBERS" registration destination only for the winners after 16:00 on June 14th (Friday). We will contact you.
Please confirm again before applying that the correct email address has been entered.
* Please make settings so that you can receive emails from "@ tamashiinations.com".
* Winning results will be displayed on the CLUB TAMASHII MEMBERS My Page sequentially after 16:00 on June 14th (Friday).
* "Preview Night" is for people over 15 years old, so customers under 15 years old are not eligible.
* There is a possibility that customers may get caught shooting video for distribution and media gathering / shooting. Please note before entry.
* If there is confirmed an act that would be inconvenient to other customers due to the judgment of the staff, there is a case I will leave. Please note.
Q23. Will the "CLUB TAMASHII MEMBERS Member's Card" be distributed during the event period?
A23.
Q24. In addition, I would like to know about the services and registration of "CLUB TAMASHII MEMBERS".
A17. Please check from the "CLUB TAMASHII MEMBERS" official website.
https://club.tamashii.jp
* Please note that the closing time of the event and the end time of the lottery reception are different.
* The number of items prepared is limited each day. When the number of preparations is reached, the lottery acceptance for that day will be closed.
* CLUB TAMASHII MEMBERS membership registration (free of charge) is required to participate in the "venue lottery sale". Please come after registering as a member in advance.
* Lottery will be only once per day per person.
(Up to 2 times per person for 2 days of event holding period)
* Purchase of venue lottery sales is limited to 2 per day per person.
* Winning does not guarantee the purchase of the product.
* Customers under 15 years old are not allowed to purchase even with parents.
* Please note that we can not answer inquiries about the number of sales.
* The right to win is valid only for you and can not be transferred at all.
* Participation in a program that causes unauthorized processing that we did not intend, or we decide to be unauthorized, will be considered invalid.
* Valid period of winning rightWithin 1 hour after winningIt will be.
* Communication expenses incurred in participating in the lottery will be borne by the customer.
* Lottery place and purchase place after winning are different.
* Please show staff the available time screen from the "Today application results" button on the application page top screen.
* The above information is as of June 7th.
* Payment methods are "Credit card (Visa, Mastercard)" and cash only.
Q25. Can I always buy it if I win?
A25. Winning does not guarantee the purchase of the product.
We have prepared enough quantities for the venue lottery sales, but the number of preparations is limited. When the number of preparations is reached, the lottery acceptance for that day will be closed. AlsoValid period for winning right (within 1 hour after winning)Please be aware that there is
Q26. Lottery result screen is not displayed, what should I do?
A26. At the time of congestion, display may take some time.
If it is not displayed by all means, please contact the CLUB TAMASHII MEMBERS counter in the venue.
Q27. I want to know the criteria for drawing.
A27. I can not answer any questions about winning, losing and drawing system.
Q28. I turned off each terminal at the venue. Is there any way to participate in the lottery?
A28. If you can not read the venue lottery sales two-dimensional code on each terminal, you can not participate in the lottery.
There is no provision for charging service etc. in the venue. Please note.
Q29. Is it possible for an agent to participate in the lottery?
A29. Members can not participate in the lottery.
In addition, there is a case to confirm the identity at the venue on the day. Please bring an identification card (driver's license, health insurance card, passport, my number card, residence card, etc.) where you can check your name and date of birth.
Q30. Can I return goods?
A30. We do not accept returns.
For product inconvenience, please contact the TAMASHII NATIONS reception desk.
● TAMASHII NATIONS reception desk
Email:club@tamashiinations.com
Phone: 098-993-6093 (Registration 10 o'clock-17 o'clock)
*If you have difficulty making a call, please contact us by email.
※ In the case of inquiry by e-mail, depending on the content, it may take several days until your reply.
Q31. Where can I get a receipt?
A31. For cash payments, we will issue a receipt at the time of purchase at the cash register.
※ Reissue is not possible.
* Credit settlement can not be issued.
* Receipt issue after accounting is not received.
■ About credit card payment
Q32. How many payments do you make?
A32. It becomes only one-time payment.
Q33. Can I make combined payment with cash?
A33. I can not cope.
Q34. Can I use gift certificates?
A34. It can not be used including gift certificates issued by credit card companies.
Q35. Does it cost a card settlement fee?
It does not cost.
*Images are for illustrative purposes.
