| ・ |
需要从浏览器启动邮件功能的环境。
Please make sure you can open email in your web browser |
| ・ |
对应语言只有英语。
Support is provided in English only |
| ・ |
没有收据和商品图像的情况下，无法对应。
We do not accept claims without a picture of the receipt and product |
| ・ |
图像大小不能超过1 MB。(超过1 MB时无法接收。)
The size of the photo must be less than 1 MB (We can’t receive if it is over 1MB)
|
| ・ |
根据商品、内容，有不能对应的情况。
We may decline your request depending on the product and/or claim. |
| ・ |
对应期限是从收据记载的购买日开始6个月以内。
The deadline of our support is within 6 months from the purchased day listed on your receipt. |
| ・ |
在某些情况下，可能会发货零件，但请提前查看您所在国家/地区有关进口和禁止物品的法律法规。万一我们发货给客户的零件在客户所在国家或地区被没收，或者被征收关税或其他税款，我们将不承担任何责任。
In case of Bandai Co., Ltd. sending you some parts, you should investigate the rules and regulations regarding importing into your country, including goods restricted for import. In the unlikely event that some parts are not allowed for import into your country or is subject to tax, Bandai Co., Ltd. cannot accept responsibility. |
| ・ |
不能回答无关的内容。
We do not answer any unrelated inquiries. |
| ・ |
本公司取得的顾客个人信息，用于售后服务，未经顾客同意，不用于其他目的。
We will never use your personal information without your knowledge and prior consent, your personal information will only be used for the customer service. |
| ・ |
如果您设置了域名指定接收，请将其设置为接收来自“@tamashii-cs.com”的邮件。
Please do not block the following domain “@tamashii-cs.com” |
| ・ |
请勿转载回信的文字和内容。
All copyrights reserved. |
| ・ |
请勿填写商品创意等建议。本公司对于该提案不承担任何义务或责任，请知悉。
Please do not enter any unrelated contents such as product ideas. We cannot take responsibility information provided unrelated to the claim. |
