<Dear customers> For inquiries from this page you need to acknowledge the following items. Please read all the terms and conditions below before you proceed.
<Notice Terms and conditions>
We need an environment where the mail function starts from the browser. Please make sure you can open email in your web browser
The corresponding language is English only. Support is provided in English only
It can not respond if there is no receipt and product image. We do not accept claims without a picture of the receipt and product
Image size should be 1 MB or less. (It can not be received if it exceeds 1 MB.) The size of the photo must be less than 1 MB (We can not receive if it is over 1 MB)
Depending on the product, content may not be compatible. We may decline your request depending on the product and / or claim.
The correspondence deadline is within six months from the purchase date stated in the receipt. The deadline of our support is within 6 months from the purchased day listed on your receipt.
Parts may be shipped, but please check the laws and regulations and forbidden items concerning imports of customers' countries / regions in advance by themselves. In the unlikely event, we will not assume any responsibility even if the parts we delivered to you are confiscated in your country / region, or customs duties and other taxes are imposed. In the unlikely event that some parts are not allowed for import into your country or is Subject to tax, Bandai Co., Ltd. can not accept responsibility.
We can not answer about contents without relation. We do not answer any unrelated inquiries.
We will use your personal information acquired by our company for after-sales service, and will not use it for any other purpose unless you consent to it. We will never use your personal information without your knowledge and prior consent, your personal information will only be used for the customer service.
Those who set domain reception receive can set to receive mail from "@ tamashii - cs.com". Please do not block the following domain "@ tamashii - cs.com"
Please do not reprint reprints and contents of reply. All copyrights reserved.
Please do not write suggestions such as product ideas. We are not responsible for any obligation or responsibility concerning that proposal, so please understand. Please do not enter any unrelated contents such as product ideas. We can not take responsibility information provided unrelated to the claim.
<Prohibited uses> The customer shall not do the following acts when making inquiries. Following acts are prohibited in our web sites.
Act to conduct false declaration and notification, such as registering the e-mail address of others. Declaring and reporting false information such as registering an email address of any third person.
Acts aimed at sales activities or for profit, or acts aimed at preparing them. Conducting commercial activities or activities for commercial purposes.
Act of damaging the third party or our company's honor or credibility. Infringing the reputation or credit of Bandai Co., Ltd. or third parties.
Acts of using or providing harmful programs such as computer viruses, or acts that may be feared. Using or providing a harmful program, such as a computer virus, or engaging in acts which could
Acts that violate laws or regulations or ordinances, or acts that are likely to occur, or other acts that the Company deems inappropriate. Other acts in violation of applicable laws and regulations, or which may be in violation, and other acts deemed inappropriate by Bandai Co., Ltd.
Please acknowledge all of the above, please check the following. If you agree to all the terms and conditions above, please check "I agree to all" Click "NEXT" to launch the mail Form. Please click "NEXT" to open your email in this web browser.
